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Problem Discovery

The biggest risk in any startup is not building the wrong solution — it is solving the wrong problem. These articles cover how to systematically uncover problems worth solving through customer conversations and the Customer Forces framework.

18 articles · 11 videos

3 Steps for Running More Successful Pilots

Ever had a customer go cold after a sizzling start? You’ve just closed a big customer and can taste [problem/solution fit](https://www.leanfoundry.com/topics/problem-solution-fit). They’ve agr...

Forget Personas

_If you were a marketer at a mattress company, when is the best time to run an infomercial?_

Love the Problem, Not Your Solution

I recently got asked about the most common pitfall that trips up entrepreneurs. Top on my list is: **Falling in love with your solution**. I’ve previously labeled this pre-disposition for the solut...

Nailing Release 1.0

I recently declared that I’m [moving away from MVP](https://www.practicetrumpstheory.com/p/moving-beyond-mvp) in favor of:

No Problem in Your Business Model is a Problem

A manager at Toyota is delivering a quarterly update to an executive. He’s enthusiastic because all the metrics are trending up and to the right. They shipped on time — sales and customer satisfact...

The Art of the Demo

_Me: You seem to have identified a big-enough customer problem that you have a plausible solution to (feasible)… What’s keeping you from closing customers?_

The Counterintuitive Science of Closing B2B Sales

As all B2B sales meetings went online during the pandemic, [Matt Dixon](https://www.linkedin.com/in/matthewxdixon/) and [Ted McKenna](https://www.linkedin.com/in/ted-mckenna/), authors of _The Jolt...

The Science of How Customers Buy Anything

A basic tenet of running lean is validating a product or feature ideally **without having to build it first**. This makes complete sense when you look at every product or feature as its own custome...

Unpacking the Innovator’s Gift

Over the last nine years, I’ve published two best-selling books: [Running Lean](https://runlean.ly/3e?ref=blog.leanstack.com) and [Scaling Lean](https://scalinglean.com/?ref=blog.leanstack.com). Bo...

3 Common Customer Interviewing Mistakes

At the early stages of a product, [before problem/solution fit](https://www.leanfoundry.com/topics/problem-solution-fit), customer interviews are the best (and fastest) way to learn from customers....

Extending the Job Story to a Customer Forces Story

Customer Forces Stories are a powerful way of summarizing customer conversations during your search for [problem/solution fit](https://www.leanfoundry.com/topics/problem-solution-fit).